Information and Guidelines for WJ Hirten Drop Ship Orders
What is a drop ship order?
· A drop ship order is an order placed by your customer with you via your website or your accounts at
Amazon, E-bay, Etsy etc. You then place an order with Hirten for Hirten items and Hirten will process
and ship your order from our business directly to your customer with your company name on the
package.
How does drop shipping benefit my business?
· A drop ship from Hirten will benefit your business by reducing the amount of product that you have
to keep in inventory and provide storage for.
· Hirten will warehouse products for you, box your order, ship and send it directly to your customers
for you. We do all the work!
Does the package show it comes from Hirten?
· The return label will have your business name and return address.
· The return address does not show that it comes from Hirten.
· Packing lists are not included, your customer will not see pricing information.
· No tickets or pricing labels are put on the item boxes.
Is there a fee for placing a drop ship order?
· Yes. There is a $3.50 drop ship “convenience” fee in addition to shipping fees for all orders.
($10.00 for picture frames 12” x 16” and larger)
· This fee includes the packaging and boxing of your order as well as drop off at the carrier
facility of your choice (USPS or UPS) for shipping your order.
· All orders are billed and charged to your credit card prior to leaving the Hirten Facility.
· Hirten does not drop ship any items that have a wholesale cost of under $12.00 on our
Drop Ship Price List.
What is the pricing for drop ship items?
· *Cost prices are generally 10-15% higher than regular pricing.
· Minimum order amount is $12.00 effective August 1st 2026.
How do I place drop ship orders?
· All drop ship orders must be entered via our website www.wjhirten.com
· We do not accept drop ship orders over the phone or via email or fax.
Can I provide my company packing list or any other literature for my drop ship order?
· No. We do not add your packing list or any “personalized notes” or advertisement to the packages
as to not interfere with timing and accuracy of your order fulfillment.
What information is required for each drop ship order?
· On the WJ Hirten Drop Ship website you will see all the information necessary to process your Drop Shipment.
What shipping methods are available?
A $3.50 drop ship convenience fee is charged for each order in addition to the freight costs.
This takes care of the box/package, processing costs and picking/packaging.
Shipping Options
USPS (United States Postal Service)
1. First Class Mail: 2-8 Business days based on origin, destination, and Post Office acceptance time.
Pricing varies as it is determined by the weight and size of box(es)
(Please visit www.usps.com for complete terms and conditions).
2. Priority Mail: 2-3 Business days based on origin, destination, and Post Office acceptance time.
Pricing varies as it is determined by the weight and size of the box(es)
(Please visit www.usps.com for complete terms and conditions).
3. Express Mail: 1-2 Business days based on origin, destination, and Post Office acceptance time.
Pricing varies as it is determined by the weight and size of box(es)
(Please visit www.usps.com for complete terms and conditions).
4. We cannot physically go to the Post Office to facilitate any orders.
A signature can be added to any shipment for an additional fee of $10.00 for Priority and Express
Mail shipments.
· All drop shipments must be placed through the W.J. Hirten “Drop Ship” website.
· No drop shipments will be taken over the phone or from emails or fax.
UPS (United Parcel Service)
· Drop shipments can be shipped via UPS.
· Pricing varies by city, state and zip code.
· Any delayed “extra charges” from UPS for a wrong address, residential addresses and other surcharges
are the responsibility of the store and will be charged to your account.
A signature can be added to any shipment for an additional fee of $10.00.
● UPS Options are as follows:
1. Ground - Estimated delivery in 1-7 business days, based on origin, destination, and shipment date.
Pricing will vary depending on destination, package weight and dimensions.
2. 3 Day - Estimated delivery in 3 business days (where available), pricing will vary depending on destination,
package weight and dimensions. Delivery times will vary, shipments will arrive by the end of the day.
3. 2 Day - Estimated delivery in 2 business days (where available), pricing will vary depending on destination,
package weight and dimensions. Delivery times will vary, shipments will arrive by the end of the day.
4. UPS Next Day (Overnight) - Estimated delivery the next business day (where available), pricing will vary
depending on destination, package weight and dimensions. Delivery times will vary, shipments will arrive
by the end of the day. *(UPS no longer guarantees shipping days)
5. Saturday delivery is available in many areas, special rates apply.
*If you choose USPS or use your own shipping account number, please be aware that you are responsible for
any lost or damaged packages. It becomes your property once it leaves our facility.
*If you choose Federal Express or use your own shipping account number, please be aware that you are responsible for
any lost or damaged packages. It becomes your property once it leaves our facility.
Do you ship internationally?
· No. Because of the extensive paperwork that is needed in order to conform to each individual country’s
demands, we are not able to dropship internationally. Also there is a high theft rate on international packages.
Will tracking be provided?
· Yes. Tracking is emailed to your email address on file or is sent to a portal, where you can update
your website, at the time an order is shipped. You are responsible for providing tracking to your customer.
· Tracking will also be included on the invoice that you will receive for your order.
What happens with Lost, Stolen, Delayed and Damaged Packages.
· ONCE A SHIPMENT HAS LEFT THE HIRTEN FACILITY WE HAVE COMPLETED OUR PART OF THE TRANSACTION AND THE ITEM IS
YOUR PROPERTY. HIRTEN WILL NOT BE RESPONSIBLE FOR ANY LOST, STOLEN, DELAYED AND/OR DAMAGED PACKAGES.
IT BECOMES THE RESPONSIBILTY OF YOU, THE CARRIER CHOSEN BY YOU AND YOUR CUSTOMER TO RESOLVE, AS FAR
AS COMPENSATION FOR REPLACEMENT, CREDIT OR PAYMENT. YOU WILL STILL BE BILLED FROM HIRTEN FOR THE ORDER
· ANY RETURNS OR REFUSALS ARE THE STORE’S RESPONSIBILITY ALONG WITH EXTRA FEES FOR RETURN SHIPPING
When are drop ship orders shipped?
· Dropship orders are expedited to ship same day or next day depending on product details and the
time the order was processed. We cannot guarantee shipments leaving the same day.
What if I need to cancel an order that I submitted?
· We will pull an order from production until 1 pm eastern standard time on the business day it
was received. No fee will be charged, and the order will be canceled.
· Orders canceled after 1 pm cannot be pulled and you will be responsible for the shipment to your
customer and the full payment of the order.
What if the customer does not like the item or changes their mind about an item and wants to return it?
· ONCE A SHIPMENT HAS LEFT THE HIRTEN FACILITY WE HAVE COMPLETED OUR PART OF THE TRANSACTION AND
THE ITEM IS YOUR PROPERTY.
· Hirten cannot “take back” single and/or low-cost items we have drop shipped for your customers. The
administrative cost prohibits any returns unless Hirten has shipped the wrong item or it has a defect that
is Hirten’s responsibility.
How do I know if an item is in stock?
· 95% of all Hirten items are in stock.
· Our website has daily inventory stock updates and will show if the item is in stock or not.
· The WJ Hirten Website is continuously updated and will inform you if an item is out of stock.
Any questions or concerns, please contact your Sales Representative or our Customer Service Department.